24/04/2017 Topic: RESOLVED: Webroot + SyMenu = W32.Trojan.Gen AllonZ	I have been running Webroot SecureAnywhere and SyMenu side-by-side for a while with no issues. But today Webroot popped up saying SyMenu was detected as having a w32.Trojan.Gen infection. When I ran a manual scan with Webroot, several other apps I installed with SyMenu also cam up with the W32.Trojan.Gen infection. Anyone else having this issue? Is this a false positive or has my SyMenu been compromised? Even if I tell Webroot to ignore this for now, it is still detected as an infection and SyMenu will not run. Do I uninstall SyMenu and the other infected apps? Or have Webroot Quarantine them for now? Or should I report this as a false positive to Webroot and not remove the detected threats? Any help would be greatly appreciated. edited by AllonZ on 28/04/2017 edited by AllonZ on 28/04/2017
25/04/2017 Topic: RESOLVED: Webroot + SyMenu = W32.Trojan.Gen AllonZ	Thanks for rhe quick reply Gianluca. That's what I was afraid of since the total number of infections was going up evey time I scanned. I will rinse and repeat.
25/04/2017 Topic: RESOLVED: Webroot + SyMenu = W32.Trojan.Gen AllonZ	OK... So i woke up this morning and powered on my system, after having turned it off last night to stop any further infection and before I had a chance to remove the infected files. I ran the scan again and now no infections are detected. SyMenu opens without triggering any warnings. What is going on now? Would you recommend that I save the config files, delete the the files that were said to be infected and then reinstall them? edited by AllonZ on 28/04/2017
28/04/2017 Topic: RESOLVED: Webroot + SyMenu = W32.Trojan.Gen AllonZ	UPDATE: "On April 24, Webroot experienced a technical issue affecting some business and consumer customers. Webroot incorrectly identified multiple files as malware. Actual malicious files are being identified and blocked as normal." Find the official release as well as other pertinent information here.
04/06/2024 Topic: Clicking 'Updates available' Crashes SyMenu AllonZ	When I receive the green 'Updates available' notification in SyMenu and click on it, the popup menu freezes for 5-10 minutes then SyMenu crashes. I immediately restart SyMenu, click 'Updates available' and I can update the apps as normal. The next time I have more 'Updates available' this behavior repeats itself. I believe this has been happening off and on since the last update. Let me know if you would like any more information.
05/06/2024 Topic: Clicking 'Updates available' Crashes SyMenu AllonZ	I am running SyMenu 8.02.8896 and the issue still happens every now and then. It is hard to say whether or not changing the password is an effective workaround because the issue does not happen every time I try to update apps. I will try a different password for a while and report back with my findings.
05/06/2024 Topic: Clicking 'Updates available' Crashes SyMenu AllonZ	I sent you an email about a different topic, but mentioned that I changed my password. I was able to login to the forum with the new password but have been unable to login to SyMenu. I thought maybe the server needed some time to update the required database but it has been 4 or 5 hours and I still cannot login to SyMenu with the new password. I did make the new password pretty long. Is there a limitation to the number of bits a password can have? edited by AllonZ on 05/06/2024
08/06/2024 Topic: Clicking 'Updates available' Crashes SyMenu AllonZ	I apologize if I have misunderstood your advice. There does seem to be a limit to the length and characters for passwords within SyMenu. I assume you do not know what the specific limitations are or you would have already mentioned them. I will report back here if I run into any further issues. Thank you for your time! edited by AllonZ on 08/06/2024
14/06/2024 Topic: Clicking 'Updates available' Crashes SyMenu AllonZ	SyMenu crashed again today when trying to access the SPS Manager dialog, so there is something else going on. It's no big deal because It now opens just fine after restarting. It's a bit annoying but I can deal with it. If you would like me to do any further troubleshooting just let me know.
28/06/2024 Topic: Clicking 'Updates available' Crashes SyMenu AllonZ	It is hard to say whether or not this workaround had any effect because the issue does not happen every time the SPS Manager is opened. I see SyMenu has been updated to 8.03.8944 but I have not seen a post in the New SyMenu releases section since 8.01. What updates have been made since 8.01?
28/06/2024 Topic: Clicking 'Updates available' Crashes SyMenu AllonZ	Makes sense. Didn't even think to look on the download page. 🤦‍♂ My bad Thanks!

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