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AllonZ Posts: 11
04/06/2024
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When I receive the green 'Updates available' notification in SyMenu and click on it, the popup menu freezes for 5-10 minutes then SyMenu crashes. I immediately restart SyMenu, click 'Updates available' and I can update the apps as normal. The next time I have more 'Updates available' this behavior repeats itself.
I believe this has been happening off and on since the last update. Let me know if you would like any more information.
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Gianluca Administrator Posts: 1274
04/06/2024
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Hello AllonZ,
We've already spoken in private about this issue but I'll recap everything here for others that could be in the same situation.
What you are experiencing is a bug related to the login process when SyMenu tries to restore your previous login session from the token it released to you.
I haven't understood why this doesn't work because there are only three (3) different users that are affected by this error (I can see the errors on the web site log even if I can't link them to certain users). I've been able to link your case to one of the three unlucky users only because you disclosed to me your SyMenu configuration file.
Anyway I haven't been able to catch and fix the error because I've not been able to reproduce it yet.
Last time you told me that you were able to fix the problem logging you out and logging you in again. My suspicion goes toward your password but comprehensively you haven't shared it with me. Wise man. Don't-never-trust-nobody is my middle name (and grammar explains how much I believe in it).
Ok now my questions for you.
Have you updated SyMenu to 8.02? This version doesn't fix the problem but it should allow you to supply your credentials again when the issue appears and go on.
Did you try to change your psw with a normal one? I intend something equally sure but different from your current one. If I can suggest a really safe one you can use 12345678... only to check if the problem disappears 
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AllonZ Posts: 11
05/06/2024
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I am running SyMenu 8.02.8896 and the issue still happens every now and then.
It is hard to say whether or not changing the password is an effective workaround because the issue does not happen every time I try to update apps.
I will try a different password for a while and report back with my findings.
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Gianluca Administrator Posts: 1274
05/06/2024
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I'm thinking about your psw because it's not a massive issue so it could be tied with something on your configuration or your machine.
Anyway let me know if the password change fixes the problem.
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AllonZ Posts: 11
05/06/2024
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I sent you an email about a different topic, but mentioned that I changed my password. I was able to login to the forum with the new password but have been unable to login to SyMenu.
I thought maybe the server needed some time to update the required database but it has been 4 or 5 hours and I still cannot login to SyMenu with the new password.
I did make the new password pretty long. Is there a limitation to the number of bits a password can have?
edited by AllonZ on 05/06/2024
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Gianluca Administrator Posts: 1274
05/06/2024
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As I already told you it's impossible to understand what's happening to your SyMenu unless you follow my advices.
First try to shorten your psw so I can understand if the password length is a thing or not and please let me know the outcome.
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AllonZ Posts: 11
08/06/2024
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I apologize if I have misunderstood your advice.
There does seem to be a limit to the length and characters for passwords within SyMenu. I assume you do not know what the specific limitations are or you would have already mentioned them.
I will report back here if I run into any further issues.
Thank you for your time!
edited by AllonZ on 08/06/2024
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Gianluca Administrator Posts: 1274
08/06/2024
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Ok. Thank you. I'll investigate further and remove the limit if I understand the reason why it's there
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Gianluca Administrator Posts: 1274
10/06/2024
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I confirm there's a problem with the password length even if it's not a SyMenu problem but a web site one.
The web site doesn't put any limit to your password length and it's not the right behaviour. The max length should be 50 characters because SyMenu truncates a longer password to 50 chars but the web site doesn't.
I'm fixing this behaviour ASAP.
If you want to use a longer passphrase, you can do it because both SyMenu and the web site will ignore everything beyond the limit.
The only problem will be with all the longer passwords stored until today because they'll be invalidated with the new logic.
But guys... you are three. I will apologize to every one of you with a beer
In the meanwhile change your passphrase and limit it within 50 chars to prevent any problem.
AllonZ, thank you for your patience and help, I owe you two 
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AllonZ Posts: 11
14/06/2024
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SyMenu crashed again today when trying to access the SPS Manager dialog, so there is something else going on. It's no big deal because It now opens just fine after restarting. It's a bit annoying but I can deal with it.
If you would like me to do any further troubleshooting just let me know. 
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Gianluca Administrator Posts: 1274
15/06/2024
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As you've already understood, the problem is different than before because this time your second attempt always succeeds. The shorter password does the magic but it's clearly not enough.
I suspect in fact that there's another bug caused by a not well managed timeout in the first SyMenu connection.
Your description represents a good clue that drives me in this direction so my next attempt will be to find why the timeout is not managed the right way.
Unlucky this time the fix concerns SyMenu so the resolution and release will be slower than before.
So be patient please.
Anyway as a workaround and supplementary test I suggest you to follow this steps:
- before first opening SyMenu, open your browser and visit this url https://www.ugmfree.it/api/SPSUserAgentApi
- then open SyMenu.
The first visit wakes up your system making it solves and navigates to the SyMenu web api. If your DNS system cache already knows where to find the SyMenu web api, the SyMenu attempt shlud be faster.
I'm curious about the outcome of this test.
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AllonZ Posts: 11
28/06/2024
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It is hard to say whether or not this workaround had any effect because the issue does not happen every time the SPS Manager is opened.
I see SyMenu has been updated to 8.03.8944 but I have not seen a post in the New SyMenu releases section since 8.01. What updates have been made since 8.01?
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Gianluca Administrator Posts: 1274
28/06/2024
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AllonZ wrote:
I have not seen a post in the New SyMenu releases section since 8.01. What updates have been made since 8.01?
You're right. The reason is the two releases introduced a bug fix and some new library versions. Not really interesting things for a normal user.
Anyway even if I don't create a post on the forum you can always consult the changelog where I describe every single version features.
https://www.ugmfree.it/symenudownload#changelog
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+1
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AllonZ Posts: 11
28/06/2024
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Makes sense. Didn't even think to look on the download page. 🤦♂ My bad
Thanks!
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