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SyMenu randomly deleting apps
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ziusudra Posts: 5
27/06/2019
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SyMenu randomly moving application folders to trash folder. But these application don,'t disappears from menu. As a workaround i am renaming folders to its original and moving back. Repeated many times
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Gianluca Administrator Posts: 1274
27/06/2019
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Which trash? The Windows trash or the SyMenu trash?
If it is the Windows trash I can ensure you that SyMenu doesn't have this kind of power.
It's probably your Antivirus software or some other security software.
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ziusudra Posts: 5
27/06/2019
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No this is not related to windows and AV software
I mean _trash folder under SyMenu (SyMenu\ProgramFiles\SPSSuite\SyMenuSuite\_Trash\). Actually i had attached screenshots but forum pages has failed to load
Also directory names seems changed by SyMenue Like this :
20190619-02.17.09.CrowdResponse_sps
This is not what windows or any AV software acts ( In my case Avast Internet Security)
Also i m checking AV logs before come to conclusion
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Gianluca Administrator Posts: 1274
27/06/2019
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OK it's a SyMenu stuff and it's a normal behavior when you update an SPS.
SyMenu starts the update process copying you old program in the _Trash folder or moving it there according to the SPS instructions.
Then it transfers the new package in the empty folder or it overwrites the old program with the new package, always according with the instructions.
If this process fails during the transfer you can indeed find a folder empty and the old program trashed. But it's very unlikely to happen, I thought impossible.
BTW SyMenu never takes this initiative of update something by its own. It's always you to start the update process.
Moreover you are always notified if something has gone wrong during the update process.
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ziusudra Posts: 5
27/06/2019
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Is it mean that updating process works as clean reinstall and also move configuration files to trash ?
By the way, i ll wait and watch for 10 days without updating SyMenu.
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Gianluca Administrator Posts: 1274
28/06/2019
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ziusudra wrote:
Is it mean that updating process works as clean reinstall and also move configuration files to trash ?
With a certain SPS configuration the updating process works as a clean reinstall but, in this case, the SPS editor can specify one or more exceptions (files or entire folders) that won't be trashed. These files/folders can contain configurations, data, plugin, or whatever the user has customized.
For example a clean update for the PAF format, always exclude the Data folder from trashing.
When the update works in overwrite mode instead, the SPS editor can specify if certain files or folders have to be preserved from the overwriting for the same reason.
ziusudra wrote:
By the way, i ll wait and watch for 10 days without updating SyMenu.
... without updating the programs in the SPS suites because there won't be any SyMenu update in the next 10 days.
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