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3 days ago
Topic:
Clicking 'Updates available' Crashes SyMenu

Gianluca
Gianluca
Administrator
Posts: 1242
Gianluca
Gianluca
Administrator
Posts: 1242
Topic: Clicking 'Updates available' Crashes SyMenu
As you've already understood, the problem is different than before because this time your second attempt always succeeds. The shorter password does the magic but it's clearly not enough.
I suspect in fact that there's another bug caused by a not well managed timeout in the first SyMenu connection.
Your description represents a good clue that drives me in this direction so my next attempt will be to find why the timeout is not managed the right way.
Unlucky this time the fix concerns SyMenu so the resolution and release will be slower than before.
So be patient please.

Anyway as a workaround and supplementary test I suggest you to follow this steps:
- before first opening SyMenu, open your browser and visit this url https://www.ugmfree.it/api/SPSUserAgentApi
- then open SyMenu.
The first visit wakes up your system making it solves and navigates to the SyMenu web api. If your DNS system cache already knows where to find the SyMenu web api, the SyMenu attempt shlud be faster.
I'm curious about the outcome of this test.
4 days ago
Topic:
Clicking 'Updates available' Crashes SyMenu

AllonZ
AllonZ
Posts: 9
SyMenu crashed again today when trying to access the SPS Manager dialog, so there is something else going on. It's no big deal because It now opens just fine after restarting. It's a bit annoying but I can deal with it.
If you would like me to do any further troubleshooting just let me know.
8 days ago
Topic:
Clicking 'Updates available' Crashes SyMenu

Gianluca
Gianluca
Administrator
Posts: 1242
Gianluca
Gianluca
Administrator
Posts: 1242
Topic: Clicking 'Updates available' Crashes SyMenu
I confirm there's a problem with the password length even if it's not a SyMenu problem but a web site one.
The web site doesn't put any limit to your password length and it's not the right behaviour. The max length should be 50 characters because SyMenu truncates a longer password to 50 chars but the web site doesn't.
I'm fixing this behaviour ASAP.

If you want to use a longer passphrase, you can do it because both SyMenu and the web site will ignore everything beyond the limit.
The only problem will be with all the longer passwords stored until today because they'll be invalidated with the new logic.

But guys... you are three. I will apologize to every one of you with a beer smile

In the meanwhile change your passphrase and limit it within 50 chars to prevent any problem.


AllonZ, thank you for your patience and help, I owe you two Toast
10 days ago
Topic:
Clicking 'Updates available' Crashes SyMenu

Gianluca
Gianluca
Administrator
Posts: 1242
Gianluca
Gianluca
Administrator
Posts: 1242
Topic: Clicking 'Updates available' Crashes SyMenu
Ok. Thank you. I'll investigate further and remove the limit if I understand the reason why it's there
10 days ago
Topic:
Clicking 'Updates available' Crashes SyMenu

AllonZ
AllonZ
Posts: 9
I apologize if I have misunderstood your advice.

There does seem to be a limit to the length and characters for passwords within SyMenu. I assume you do not know what the specific limitations are or you would have already mentioned them.

I will report back here if I run into any further issues.

Thank you for your time!

edited by AllonZ on 08/06/2024
13 days ago
Topic:
Clicking 'Updates available' Crashes SyMenu

Gianluca
Gianluca
Administrator
Posts: 1242
Gianluca
Gianluca
Administrator
Posts: 1242
Topic: Clicking 'Updates available' Crashes SyMenu
As I already told you it's impossible to understand what's happening to your SyMenu unless you follow my advices.
First try to shorten your psw so I can understand if the password length is a thing or not and please let me know the outcome.
13 days ago
Topic:
Clicking 'Updates available' Crashes SyMenu

AllonZ
AllonZ
Posts: 9
I sent you an email about a different topic, but mentioned that I changed my password. I was able to login to the forum with the new password but have been unable to login to SyMenu.

I thought maybe the server needed some time to update the required database but it has been 4 or 5 hours and I still cannot login to SyMenu with the new password.

I did make the new password pretty long. Is there a limitation to the number of bits a password can have?

edited by AllonZ on 05/06/2024
13 days ago
Topic:
Clicking 'Updates available' Crashes SyMenu

Gianluca
Gianluca
Administrator
Posts: 1242
Gianluca
Gianluca
Administrator
Posts: 1242
Topic: Clicking 'Updates available' Crashes SyMenu
I'm thinking about your psw because it's not a massive issue so it could be tied with something on your configuration or your machine.

Anyway let me know if the password change fixes the problem.
13 days ago
Topic:
Clicking 'Updates available' Crashes SyMenu

AllonZ
AllonZ
Posts: 9
I am running SyMenu 8.02.8896 and the issue still happens every now and then.

It is hard to say whether or not changing the password is an effective workaround because the issue does not happen every time I try to update apps.

I will try a different password for a while and report back with my findings.
14 days ago
Topic:
Clicking 'Updates available' Crashes SyMenu

Gianluca
Gianluca
Administrator
Posts: 1242
Gianluca
Gianluca
Administrator
Posts: 1242
Topic: Clicking 'Updates available' Crashes SyMenu
Hello AllonZ,
We've already spoken in private about this issue but I'll recap everything here for others that could be in the same situation.

What you are experiencing is a bug related to the login process when SyMenu tries to restore your previous login session from the token it released to you.
I haven't understood why this doesn't work because there are only three (3) different users that are affected by this error (I can see the errors on the web site log even if I can't link them to certain users). I've been able to link your case to one of the three unlucky users only because you disclosed to me your SyMenu configuration file.

Anyway I haven't been able to catch and fix the error because I've not been able to reproduce it yet.

Last time you told me that you were able to fix the problem logging you out and logging you in again. My suspicion goes toward your password but comprehensively you haven't shared it with me. Wise man. Don't-never-trust-nobody is my middle name (and grammar explains how much I believe in it).

Ok now my questions for you.
Have you updated SyMenu to 8.02? This version doesn't fix the problem but it should allow you to supply your credentials again when the issue appears and go on.
Did you try to change your psw with a normal one? I intend something equally sure but different from your current one. If I can suggest a really safe one you can use 12345678... only to check if the problem disappears smile
14 days ago
Topic:
Clicking 'Updates available' Crashes SyMenu

AllonZ
AllonZ
Posts: 9
When I receive the green 'Updates available' notification in SyMenu and click on it, the popup menu freezes for 5-10 minutes then SyMenu crashes. I immediately restart SyMenu, click 'Updates available' and I can update the apps as normal. The next time I have more 'Updates available' this behavior repeats itself.


I believe this has been happening off and on since the last update. Let me know if you would like any more information.
20 days ago
Topic:
Drag and Drop support no longer available

Gianluca
Gianluca
Administrator
Posts: 1242
Gianluca
Gianluca
Administrator
Posts: 1242
Topic: Drag and Drop support no longer available
SvenH wrote:
As a thank you for your help, I have just submitted a donation.

It's always appreciated. Thank you.
21 days ago
Topic:
Drag and Drop support no longer available

SvenH
SvenH
Posts: 10
As a thank you for your help, I have just submitted a donation.
21 days ago
Topic:
Drag and Drop support no longer available

SvenH
SvenH
Posts: 10
Thanks for your reply!

I tried the batch import but unfortunately it doesn't keep any grouping, everything ends up in one long list. Instead, I have to do as your second suggestion, i.e. drag the files one by one. Unfortunately, it will be a time-consuming job as in my case it involves about 150 folders and files. Especially as for each folder I want to change its default icon to the one that applies to the current program. But now I can at least move on and it feels good!
21 days ago
Topic:
Drag and Drop support no longer available

Gianluca
Gianluca
Administrator
Posts: 1242
Gianluca
Gianluca
Administrator
Posts: 1242
Topic: Drag and Drop support no longer available
You are misunderstanding what SyMenu can do for you.

If you drag an entire folder in SyMenu, it doesn't index what it finds inside, but it creates a link to the folder. The only logical item SyMenu recognize is the folder itself.

With this kind of item you are allowed to explore its content dynamically, I mean, SyMenu explores it by reading its content at run time. It's the reason for which I told you that SyMenu is able to reflect whatever change it will find in the folder. It's because every time it reads the folder content physically.
In this scenario you are creating a single logical item (the link to the folder) and you can eventually edit that single item, not the items inside.

If you want a more customizable menu, i.e. you need to edit every single entry in your logical folder, you need to create a logical item for every element inside the folder.
You can do that by dragging the items one by one on SyMenu.
Or you can use the batch importer (https://www.ugmfree.it/manual#Item_Manager_menu_batch_import) that creates all the possible items for you and you "only" have to check what you are interested in.
If your target is the Start menu folder, the latter method is really useful because it creates no noise and probably every single item it suggests will be suitable for you.
If your folder contains programs, probably you will work less with the first method, because the second creates a lot of noise.

Anyway if you are a basic user you can use SyMenu following your instinct but if you want to use it to its max and be a power user, well that's no other path than RTFM Big Grin
22 days ago
Topic:
Drag and Drop support no longer available

SvenH
SvenH
Posts: 10
I have reinstalled SyMenu. Now you can drag and drop a folder on SyMenu and SyMenu is updated (see the gif animation). But unfortunately I can't edit the contents of the folder (see picture). What am I doing wrong?
23 days ago
Topic:
Drag and Drop support no longer available

SvenH
SvenH
Posts: 10
Hardly any programs of my installed programs have received links in the personal Start menu, but they have ended up in the global one. But I tried moving a bit from the global to the personal Start menu and dragging the Programs folder over SyMenu. But as the gif animation shows, it didn't work.

When I have reinstalled my programs, I have done so using the installation files that I had saved.

My computer had been shut down last night so when I was now able to start Windows again I at least got proof that everything works as before. (Why it shuts down I don't understand. It's happened a few times before after the disk replacement. Windows Update hasn't run since May 7th.)
25 days ago
Topic:
Drag and Drop support no longer available

SvenH
SvenH
Posts: 10
Thanks for your reply! I ask to study it on Sunday and come back then as I am babysitting my grandchildren this weekend. :-)
25 days ago
Topic:
Drag and Drop support no longer available

Gianluca
Gianluca
Administrator
Posts: 1242
Gianluca
Gianluca
Administrator
Posts: 1242
Topic: Drag and Drop support no longer available
No need. Before your last message I understood you're still using your old crashed drive but instead now I understand you have a new SSD. So there's no need to check anything.

The host programs are automatically indexed by SyMenu if you leave the Options - Search - Search entries from Windows Start menu checkbox flagged
Anyway you don't find them as logical items in the menu but only in the menu search tool. So no long list is available anywhere in SyMenu but only a searchable list.

If you want to add program links to SyMenu, you can do it in an easier way: go to your menu start folder (C:\Users[your user name]\AppData\Roaming\Microsoft\Windows\Start Menu\), drag the entire Programs folder and drop it hover SyMenu.
SyMenu at that point creates a logical folder in its root where you can find all the installed programs grouped as they are grouped in your Start menu.
Plus when you add a new program you'll find it in SyMenu. The same when you uninstall a program.

The Start menu folder is yours (your user) so there's no permissions problem at all.

Anyway, what you did is really obscure for me.
Do you restore the installed program from your backup to your current Windows installation?
It's a very brave attempt that can take you in unexplored fields.
Usually you can backup the entire OS with programs or your files or your portable programs, but I never knew there's a way to backup installed programs. At least not in a reliable way.


If my system drive crashes, I'd thrash it and reinstall Windows and all the installed programs from scratch.
Then I'd copy SyMenu and its portable programs from my backup.
There's one of the reasons for which all the programs should be portable.
25 days ago
Topic:
Drag and Drop support no longer available

SvenH
SvenH
Posts: 10
I had my hard drive (actually SSD) replaced and Windows 10 installed on it. After that I reinstalled a lot of programs. I had previously saved any program settings.

I have not experienced that SyMenu has automatically picked up information from the Windows Start menu. On the other hand, I don't want it as in the Start menu in one long list, but I want to be able to group the programs.

I haven't noticed any problems with Windows yet and hopefully nothing happened when I canceled at the warning message. However, I have not restarted Windows. But do you have a suggestion for a suitable program to test Windows with?

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