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phoenix71 Posts: 10
11 days ago
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ive just re installed the software,however when i try download software it says the capcha email or password is incorrect, however i know its right as i'm on here , any advise? cheers
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Gianluca Administrator Posts: 1297
11 days ago
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Firewall?
Have you tried to logout here and login again? Because the password you remember could be an old one.
When you are logged in here, did you check your email in your profile?
But above all, what is the precise error message?
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phoenix71 Posts: 10
10 days ago
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Yes ive tried that, and included a screenshot thank you
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Gianluca Administrator Posts: 1297
10 days ago
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I remember that another user had a similar problem.
An unsolvable one.
We tried everything and finally he changed his password and the problem was gone.
Unfortunately he creates his passwords with a predictable pattern so he never discloses the cursed password with me and I wasn't able to understand what was the real problem with that psw.
So try to do the same and, if the new psw works and your old one is not sensible, please share it with me so I can understand the problem and possibly fix it.
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phoenix71 Posts: 10
10 days ago
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it has been a while since ive used the software as i was having problems with it, so i had to chage the password straight off, but its the same one that i'm using on here
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phoenix71 Posts: 10
10 days ago
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inboxed you
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Gianluca Administrator Posts: 1297
10 days ago
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Well... it's been a while... you have to update SyMenu to the very last version, otherwise it doesn't work and it's right.
What version are you?
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phoenix71 Posts: 10
10 days ago
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yes ive started fresh with a new copy from the site
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Gianluca Administrator Posts: 1297
10 days ago
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I got it.
The sign in form asks for your username (phoenix71) not for your email!
Sorry I'm so used to checking for strange errors that I haven't noticed the obvious one.
edited by Gianluca on 25/01/2025
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phoenix71 Posts: 10
10 days ago
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thank you,and apologies for being simple lol
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