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vlsisfrm Posts: 4
04/03/2022
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Hello,
I'm using the portable version of SyMenu v7.00.8038 installed on a separate partition:
p:\PApps\SyMenuPortable\
When I shutdown my computer, SyMenu looses it configuration file:
p:\PApps\SyMenuPortable\Config\SyMenuConfig.zip
And then upon starting up it goes over the "SyMenu First configuration" cycle (see attached screenshot)
I'm running Windows 10 Enterprise (21H2)
Is this a know issue?
Thank you
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Gianluca Administrator Posts: 1274
04/03/2022
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Fortunately it isn't.
What does "SyMenu loses its configuration file" mean?
Does the file exist after the SyMenu closing?
If it doesn't exist you have a permission problem on that folder. Release the Windows permissions on the Config folder, try again and please report the outcome.
edited by Gianluca on 04/03/2022
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vlsisfrm Posts: 4
04/03/2022
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Hello,
Right-click on SyMenu tray icon and choose Exit the file p:\PApps\SyMenuPortable\Config\SyMenuConfig.zip is there. SyMenu restarts normally.
Shutdown computer. SyMenu upon restart displays the "SyMenu First configuration" dialog box. Exiting this dialog and checking the file p:\PApps\SyMenuPortable\Config\SyMenuConfig.zip is missing.
One question: How do I "Release the Windows permissions on the Config folder"?
Thank you
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Gianluca Administrator Posts: 1274
04/03/2022
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Well... if this is the situation it's totally out of the SyMenu scope. If the file exists after SyMenu closes, the following file disappearance is something probably tied to Windows and I don't know what it could cause this, sorry.
BTW does the file exist after the Windows restart and before the SyMenu run?
P.S. I wrote "Release" but I wanted to write "Relax". There is a gold rule in this case: set the permissions to Everyone - Full control  ! If this works, then you can calibrate the permissions to a more restricted setting.
edited by Gianluca on 04/03/2022
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vlsisfrm Posts: 4
21/03/2022
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It took me some time to get back as I wanted to test a few things.
Unfortunately, I didn't come to a safe conclusion, other than after a Windows shutdown or restart the config file (p:\PApps\SyMenuPortable\Config\SyMenuConfig.zip in my case) gets lost.
I relaxed permissions to Config folder to Everyone having full control with no luck.
I disabled SyMenu starting with Windows and indeed observed that SyMenuConfig.zip is not there.
Gianluca wrote:
Well... if this is the situation it's totally out of the SyMenu scope. If the file exists after SyMenu closes, the following file disappearance is something probably tied to Windows and I don't know what it could cause this, sorry.
BTW does the file exist after the Windows restart and before the SyMenu run?
P.S. I wrote "Release" but I wanted to write "Relax". There is a gold rule in this case: set the permissions to Everyone - Full control ! If this works, then you can calibrate the permissions to a more restricted setting.
edited by Gianluca on 04/03/2022
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Gianluca Administrator Posts: 1274
22/03/2022
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Is it possible that you AV software is killing the file? It would be strange because it's a zipped xml file and I never know about an antivirus that bullies a poor text file but just in case try to examine the AV log.
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vlsisfrm Posts: 4
29/03/2022
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Gianluca wrote:
Is it possible that you AV software is killing the file? It would be strange because it's a zipped xml file and I never know about an antivirus that bullies a poor text file but just in case try to examine the AV log.
I checked my AV software (Sophos Antivirus) log for notifications and also its quarantine and found nothing related to SyMenuConfig.zip. Sophos Antivirus does not complain when I copy the backed up SyMenuConfig.zip to p:\PApps\SyMenuPortable\Config\. It weird that the file gets lost after a Windows restart or shutdown.
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