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Security settings block access to SyMenu 7 Messages in this topic - RSS

kuehni
kuehni
Posts: 4


13 days ago
kuehni
kuehni
Posts: 4
First of all: thank you for this wonderful app, I use it for years now.

Contrary to the previous version, the version 7 cannot be launched on my device in the office anymore due to company's security settings. Unfortunately, the windows message gives no more details than "access blocked" and I have no clue, how to figure out the true reason.

Btw: As a workaround I looked for an option to download one of the previous releases. As your website offers the latest release only I was forced to search alternative download resources. It would be nice, if at least the preceeding version would still be available on your website.

edited by kuehni on 08/01/2022
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Gianluca
Gianluca
Administrator
Posts: 1062


13 days ago
Gianluca
Gianluca
Administrator
Posts: 1062
I think the block could be due to another reason. Which kind of AV software do you use in your company?
I'm asking because the SyMenu version 7.00 is reported as dangerous by Malwarebytes which is a widespread AV software. See the VT report for the SyMenu last version here https://www.virustotal.com/gui/file/7b580bf1730a8c8d440c0ade27ea8d770b38c9dbaf07279bfb54a4e19e0a894d
Just in case you have this AV in your office computer, you should report to the Malwarebytes guys the false positive.


I strongly doubt that a company can create a policy to block SyMenu without blocking any other software. Unless your IT department wants to hit SyMenu in person... but I don't think such an evil department could really exist...
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kuehni
kuehni
Posts: 4


13 days ago
kuehni
kuehni
Posts: 4
Thank you for the prompt reply, I will check the AV software used by my company next Monday.
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kuehni
kuehni
Posts: 4


11 days ago
kuehni
kuehni
Posts: 4
Short update: AV software is nothing spectacular: Windows Defender. My limited user rights on this device do not allow me to access the Window's security log. The previous Symenu version runs without any issues.
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Gianluca
Gianluca
Administrator
Posts: 1062


10 days ago
Gianluca
Gianluca
Administrator
Posts: 1062
It's not Defender unless the version your company is using is outdated... but you can't check it because of your rights.
You can try another thing:
- update SyMenu to 7.00v;
- right click the executable and ask for the properties. Now check for the security block flag Windows set for files downloaded from the Internet. To have a clue on what I'm speaking, try to read this https://www.ugmfree.it/SyMenuManual.aspx#SyMenuPluginBlocked . It's related to SyMenu plugins but the main executable could be locked in the same way;
- if the problem was the previous one, check the other executable and unlock them all.

And please report here the outcome.
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kuehni
kuehni
Posts: 4


1 days ago
kuehni
kuehni
Posts: 4
Sorry for my delayed answer, it took me some time to perform this test. Surprisingly, the security block flag you mentioned is not available, neither on my private device nor on company's device. The Windows file property dialog shows only the checkboxes for the standard attributes (write protection, hidden ...), not the security section as shown in your example.

Nevertheless, I tried to update SyMenu to 7.00v on my private device instead on company's device as before. Both, the manual update by me as well as the automatic update by SyMenu, gave me a functioning version 7, even on company's device. Your hint might be correct, that files downloaded on company's device got an execution lock flag, although I wasn't able to check this.

During my tests I observed another issue with 7.00v. When quitting SyMenu, the application doesn't exit (on both devices). Instead the "green led" of the tasbar icon flashes for infinite time in an endless loop and the application doesn't response anymore. Reproducible I have to kill the SyMenu process using task manager when I exit Symenu 7.00v. This doesn't apply to the previous version. Luckily, this issue doesn't prevent the shutdown of windows, so I don't care about it as I don't exit SyMenu manually during normal usage.
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Gianluca
Gianluca
Administrator
Posts: 1062


1 days ago
Gianluca
Gianluca
Administrator
Posts: 1062
Strange behavior above all because you've got it on both devices (private and company).
Can you send me in private your SyMenu configuration files (those ones inside the config folder)? I would like to check them.
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